We ship directly from Switzerland using UPS. Most orders arrive within 5-7 days of shipping. Upon shipping, you will receive a tracking number to track your parcel.
Shipping to the US
Price – Free shipping on orders over $150. All other orders ship for $10.
Time – most packages arrive within 5-7 days.
DON’T RETURN. U-TURN.
With a current return rate of 8%, well below the industry average of around 20%, we’re pretty sure you’re going to love your new Baabuks.
But what’s the easiest way to return shoes that are too big or too small? Don’t.
That’s right. Keep ‘em and gift them to a friend or family member and we’ll give you 50% off one pair at the regular retail price.
We call this a U-Turn because:
- You save money on return postage.
- You make a friend happy.
- You get 50% off your very own pair.
- You get your new pair quicker
Please contact firstname.lastname@example.org within 30 days of delivery and you will get a code for your next purchase with a 50% discount.
UPDATE - Due to the ongoing COVID-19 pandemic, our USA return center has temporarily closed. During this time, we will not be able to receive return packages. To request a refund/exchange, please complete the return authorization form below within 30 days of delivery. However, we ask you to not ship back the products until we contact you. When our return center re-opens, we will contact you with return address information.
If this offer doesn’t suit your needs, we also have a 30-day guarantee and return policy. For returns or exchanges, please complete our return authorization form (or contact email@example.com) within 30 days of delivery. After we receive and inspect your returned items, we’ll either replace or refund your order per your request. You are responsible for the cost of return shipping to our US warehouse.
Once you complete the return form, you'll receive an email confirmation with further instructions.
For return and refund conditions, please review our Terms and Conditions.
Final clearance items are not eligible for refunds or exchanges.