Shipping and Returns

Jump to: Return Policies - Warranty Policy


We ship directly from Switzerland using FedEx. Most orders arrive within 5-7 business days of shipping. Upon shipping, you will receive a tracking number to track your parcel. Please note that there may be parcel delays during the holiday season.


Shipping to the US

Price – Free shipping on orders over $199. All other orders ship for $15.
Time – most packages arrive within 5-7 business days.



With a current return rate of 8%, well below the industry average of around 20%, we’re pretty sure you’re going to love your new Baabuks.

But what’s the easiest way to return shoes that are too big or too small? Don’t.

That’s right. Keep them and gift them to a friend or family member and we’ll give you 50% towards a new pair.

We call this a U-Turn because:

  1. You save money on return postage.
  2. You make a friend happy.
  3. You get 50% towards a new pair.
  4. You get your new pair quicker

To see if your order qualifies for our U-Turn offer, complete our return authorization form within 30 days of delivery.

The U-Turn discount is only available for purchases made directly with Baabuk. To return/exchange in-store purchases, please contact the shop. 

Traditional returns:

If this offer doesn’t suit your needs, we also have a 30-day guarantee return policy. For returns or exchanges, please complete our return authorization form within 30 days of delivery. Items must be returned in new, unused condition. Items returned after 30 days or in "used" condition may not be eligible to receive full refund.

You will need to ship back your returned item(s) to our US-based facility. After we receive and inspect your returned items, we’ll either replace or refund your order per your request. 

Once you complete the return form, you'll receive an email confirmation with further instructions.

For return and refund conditions, please review our Terms and Conditions.

 Customized products & clearance items are not eligible for refunds or exchanges.



We are committed to making sustainable and durable products designed for long- term wear. However, we recognize that the process of working with wool is and art and therefore, some products are more susceptible to faster wear. All Baabuk products come with a 365-day warranty which covers any rips, tears, holes, or other material damage. Simply contact us at with photos of the damage and we’ll replace your product.