Shipping and Returns

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Shipping

We ship directly from Switzerland using UPS. Most orders arrive within 5-7 business days of shipping. Upon shipping, you will receive a tracking number to track your parcel. Please note that there may be parcel delays during the holiday season.

 

Shipping to the US

Price – Free shipping on orders over $150. All other orders ship for $10.
Time – most packages arrive within 5-7 business days.


 

DON’T RETURN. U-TURN.

With a current return rate of 8%, well below the industry average of around 20%, we’re pretty sure you’re going to love your new Baabuks.

But what’s the easiest way to return shoes that are too big or too small? Don’t.

That’s right. Keep ‘em and gift them to a friend or family member and we’ll give you 50% off one pair at the regular retail price.

We call this a U-Turn because:

  1. You save money on return postage.
  2. You make a friend happy.
  3. You get 50% off your very own pair.
  4. You get your new pair quicker

Please contact info@baabuk.com  within 30 days of delivery and you will get a code for your next purchase with a 50% discount.

The U-Turn discount is only available for purchases made directly with Baabuk. To return/exchange in-store purchases, please contact the shop. 

Traditional returns:

If this offer doesn’t suit your needs, we also have a 30-day guarantee and complimentary return policy. For returns or exchanges, please complete our return authorization form (or contact info@baabuk.comwithin 30 days of delivery. Items must be returned in new, unused condition. Items returned after 30 days or in "used" condition may not be eligible to receive full refund.

After we receive and inspect your returned items, we’ll either replace or refund your order per your request. Pre-paid return labels are available free of charge.

Once you complete the return form, you'll receive an email confirmation with further instructions.

For return and refund conditions, please review our Terms and Conditions.

 Customized products & clearance items are not eligible for refunds or exchanges.